Privacy & Security
1. Introduction
At IPTV Canada, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, handle, protect, and use your data when you visit our website, sign up for a free trial, or purchase an IPTV subscription.
2. Information We Collect
We only collect the minimal information necessary to deliver and manage your IPTV subscription service:
- Contact Details: Your email address and/or WhatsApp phone number to transmit your M3U playlist, Xtream Codes credentials, and setup assistance.
- Device Specifications (Optional): Device model (e.g., Firestick, Smart TV, MAG) or preferred application (TiviMate, IPTV Smarters Pro) purely to supply tailored setup configurations.
- Transaction Data: Confirmation references of payments. Note: We do not store credit card numbers or financial passwords on our servers.
3. Zero Activity Logging Policy
Your Streaming Privacy Matters: We operate under a strict zero-activity logging policy. We do NOT monitor, record, store, or log the specific channels you watch, the movies you stream, or your personal browsing history.
Your streaming sessions are strictly private and end-to-end encrypted between your application and our streaming servers.
4. How We Use Your Information
The information we collect is used exclusively for legitimate business purposes:
- Instant activation and provisioning of your IPTV Canada account.
- Direct delivery of playlist links, EPG guides, and login credentials via WhatsApp or email.
- Providing technical customer support and resolving connection issues.
- Notifying you about upcoming subscription expirations or important server upgrades.
5. Data Security & Encryption
We implement comprehensive security measures to preserve the safety of your information:
- All web pages and data transmissions across our platform are secured with industry-standard 256-bit SSL (Secure Socket Layer) encryption.
- Our client management databases are firewall-protected and accessible solely by authorized technicians bound by strict confidentiality agreements.
6. Cookies & Tracking Technologies
We use essential cookies to enhance site navigation, maintain user sessions, and gather anonymous analytics regarding site speed and performance. We do not sell, rent, or trade tracking cookies to third-party advertising networks.
7. Third-Party Sharing
We do not sell, exchange, or transfer your personally identifiable information to outside parties. This excludes trusted third parties who assist us in operating our website or conducting transactions (such as verified payment gateways), provided those parties agree to keep this information fully confidential.
8. Canadian Privacy Rights (PIPEDA Compliance)
In accordance with Canadian privacy standards and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian subscribers possess the right to:
- Request confirmation of the personal data we hold regarding your account.
- Request correction of inaccurate contact information.
- Request permanent deletion of your customer record and contact details from our support database once your subscription period ends.
9. Updates to This Policy
We may periodically update this Privacy Policy to reflect modifications in our services or legal standards. Revisions will be posted on this page with an updated modification date.
