Customer Guarantee
1. Overview & Commitment
At IPTV Canada, we are committed to providing premium, buffer-free streaming across Canada. We stand behind the quality of our servers, high-definition sports coverage, and extensive on-demand library. This Refund and Cancellation Policy outlines the conditions under which refund requests are reviewed and processed.
2. Try Before You Buy (Recommended)
Free Trial Available: We strongly encourage all new Canadian customers to take advantage of our 24-Hour Free Trial before ordering 3, 6, or 12-month subscriptions. This ensures full satisfaction with device compatibility, Canadian channel lineup, and streaming stability on your home network.
3. 7-Day Technical Satisfaction Guarantee
We provide a 7-Day Technical Refund Guarantee starting from your initial purchase timestamp. To be eligible for a full or partial refund under this guarantee:
- You must contact our 24/7 technical support team via WhatsApp to diagnose and resolve the issue.
- The technical problem must be verified on our server side (e.g., persistent server downtime, authentication credential errors, or core stream outages).
- If our engineering team is unable to rectify the server issue within 48 hours of your initial report, a refund will be issued promptly.
4. Non-Refundable Situations
Because IPTV subscriptions are digital services activated immediately upon purchase, refunds will NOT be granted under the following circumstances:
- Local Internet or ISP Issues: Buffering caused by insufficient download bandwidth (below recommended 15–25 Mbps), home Wi-Fi signal loss, or Canadian ISP routing throttles (Bell, Rogers, Telus).
- Incorrect Setup or Unsupported Hardware: Inability to configure an unsupported or malfunctioning device, or refusal to install recommended player applications (e.g., IPTV Smarters Pro, TiviMate).
- Change of Mind: Simple change of mind after receiving and using active subscription credentials.
- Individual Channel Adjustments: Temporary maintenance, audio sync, or temporary downtime of a single channel out of our 60,000+ live channel library.
- Terms of Service Violations: Account termination resulting from simultaneous multi-device streaming on a single-connection line or unauthorized re-streaming.
5. Duplicate or Erroneous Charges
If you were accidentally billed multiple times for the same transaction due to a payment gateway processing glitch, please notify us immediately with payment receipts. Duplicate charges will be refunded 100% without question within 24 hours.
6. How to Submit a Refund Request
To request a refund or cancellation, please follow these simple steps:
- Reach out to our customer support team via WhatsApp or email.
- Provide your Order Confirmation Number, registered email or phone number, and your streaming username.
- State the specific technical issue encountered along with screenshots or error descriptions so our support team can verify the root cause.
7. Refund Processing & Timelines
Once a refund is approved by our billing team, it will be processed using the original method of payment:
- Interac e-Transfer / Debit: Completed within 24 to 48 hours.
- Credit Card: Usually reflects on your statement within 5 to 7 business days, depending on your Canadian financial institution.
- Cryptocurrency: Sent directly to your designated wallet address minus standard blockchain network gas fees.
