Terms of Service

1. Acceptance of Terms

By purchasing, activating, or using an IPTV Canada subscription, visiting our website, or communicating with our support representatives, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must refrain from using our service.

2. Subscription & Personal Use

Our IPTV subscriptions are provided strictly for personal, household, and non-commercial entertainment purposes.

• Single Connection Rule: Unless you have explicitly purchased a multi-room or multi-screen package, your subscription line allows only one active streaming device at a time.
• Restreaming Ban: Re-streaming, distributing, rebroadcasting, sharing login credentials, or using our streams for commercial venues (bars, restaurants, public viewing) is strictly prohibited and results in immediate termination without refund.

3. Service Delivery & Activation

Upon receipt of your payment confirmation, subscription details (M3U playlist link, Xtream Codes credentials, and setup instructions) are issued immediately via WhatsApp or Email.

4. Bandwidth, Internet Speed & Canadian ISPs

To enjoy uninterrupted 4K and FHD streaming without buffering, customers must have an adequate internet connection:

• Minimum 15 Mbps for standard High Definition (HD) channels.
• Minimum 25 to 50 Mbps for Full HD (FHD) and 4K Ultra HD sports and movies.
• Our service is fully compatible with major Canadian Internet Service Providers (Bell, Rogers, Telus, Shaw, Videotron, Cogeco). However, temporary ISP network congestion, throttling, or local routing issues outside our control are the user's responsibility.

5. Channels, VOD & Content Availability

We consistently maintain server stability with a target of 99.9% uptime. However, live TV channels, VOD movies, and series are subject to periodic server updates, technical maintenance, or broadcaster signal modifications. We reserve the right to add, replace, or modify individual channels in our library to maintain overall server stability.

6. Free Trial & Refund Policy

We strongly recommend all prospective customers request our Free Trial to test channel lineup, sports stability, and device compatibility prior to purchasing long-term plans.

• Digital Product Nature: Because IPTV credentials and server activations are non-recoverable digital products activated instantly, refunds are evaluated on a case-by-case basis.
• If our technical support team is unable to resolve a verified server-side failure within 48 hours of purchase, a replacement or appropriate solution will be provided.

7. Device Compatibility & Client Software

Our IPTV Canada subscriptions work across diverse platforms including Firestick, Smart TVs (Samsung, LG, Android), MAG, Formuler, Apple TV, PC, and mobile apps (IPTV Smarters Pro, TiviMate, IBO Player). It is the customer's duty to install compatible application software and keep device firmware updated.

8. Limitation of Liability

IPTV Canada shall not be held liable for any indirect, incidental, or consequential damages resulting from the inability to access services, ISP bandwidth limits, hardware malfunctions, or temporary third-party transmission interruptions.

9. Modifications to the Terms

We reserve the right to revise and update these Terms of Service at any time. Continued use of our website or IPTV subscriptions following updates constitutes acceptance of the modified terms.